The Rise of Impersonation Fraud
As one of the largest cryptocurrency exchanges in the world, Coinbase is a primary target for scammers. These criminals don’t just hack accounts; they hack people. By impersonating Coinbase support staff, they manipulate users into handing over access to their funds voluntarily.
If you received a call, email, or text claiming your account is “compromised” or “frozen,” stop immediately. 99% of the time, this is a phishing attempt. Here is how to tell the difference between real Coinbase support and a fraudster.
The Golden Rules of Coinbase Support
Before we dive into specific tactics, memorize these rules. Real Coinbase Support will NEVER:
- Ask for your password or 2FA codes.
- Ask for remote access to your computer (using AnyDesk, TeamViewer, Zoom, etc.).
- Ask you to send crypto to an “escrow” or “safe” wallet.
- Demand you pay a fee into a specific wallet to “unfreeze” your account.
Tactic 1: The Phishing Call (Spoofed Numbers)
Scammers often use “Caller ID Spoofing” to make their phone number appear as “Coinbase Help” or legitimate San Francisco area codes.
The Script:
They claim there is “suspicious activity” or a “unauthorized login” on your account. They speak with urgency, trying to panic you.
The Trap:
They will ask you to verify your identity by reading back a 2FA code sent to your phone. Real support does not need your code. If you give it, they use it to log in and drain your account.
Tactic 2: The “Remote Assistance” Trap
This is the most dangerous scam. The fraudster claims your computer is infected or your wallet is compromised.
The Trap:
They instruct you to download “remote support software” like AnyDesk, TeamViewer, or Splashtop. They claim this is to “scan for viruses” or “help you secure the account.”
The Reality:
Once you install this, they have total control of your PC. They can see your screen, open your wallets, and transfer funds while you watch, helpless.
Tactic 3: Fake Emails & “Account Suspension”
You receive an email that looks exactly like an official Coinbase notification. It features the logo, the font, and even a similar address (e.g., support@coinbase-help-desk.com).
The email claims your account will be suspended in 24 hours unless you “verify your wallet.” The link provided takes you to a fake website that steals your login credentials.
How to Check: Always check the sender’s domain. Real emails come from @coinbase.com. Never click links in unexpected emails; navigate to Coinbase.com manually.
How to Contact Real Support
If you are unsure, hang up the phone or delete the email. Contact Coinbase primarily through their official help portal:
You can also view their official social media handles on their website. Do not trust random Twitter accounts claiming to be “Coinbase Help Desk.”
What to Do If You Were Scammed?
- Lock your account: Call Coinbase’s automated number to lock your account immediately.
- Report it: File a complaint with the FBI IC3 (ic3.gov) and local authorities.
- Scan your device: If you downloaded remote software, disconnect from the internet and run a full malware scan.
Stay vigilant. In crypto, you are your own bank, which means you are also your own security guard.
